Shipping and Payment Terms

1. Shipping

We ship only with DHL.

All orders are shipped registered and tracked. Depending on the chosen shipping method the recipient may have to sign for the delivery.

The satisfaction of our customers is important to us, hence LPs are always shipped outside the covers to eliminate the risk of seam splits. The same goes for printed innersleeves, in which case the vinyls are put into PE innersleeves. LPs that don't come factory sealed are put into PE protective sleeves before they are packaged. This service is free of charge.

Apart from that, LPs are always shipped double-boxed to prevent possible shipping damage. This additional packaging costs 0.50 Euro once, no matter how many LPs are ordered, and is charged automatically when the first LP is put into the shopping basket. The weight of this double packaging is approx. 250g and is incorporated in the shipping cost calculation.

IMPORTANT:
If you haven't received your order after the approximate delivery periods that are mentioned below, please ask at your local post office if the package is kept there for you. Occasionally the postman doesn't leave a note when there's no one at home at the time of delivery, and if packages are not picked up by the recipient within approx. 7-10 days then they are returned unclaimed to the sender. Needless to add that if they have to be shipped again the shipping costs will have to be paid again, too.

2. Costs

Shipping costs depend on the weight of a package and are calculated automatically before checkout.

2.1. Germany:

Shipping as DHL Parcel, incl. insurance up to 500 Euro.

2.2. International:

Shipping costs for international deliveries also depend on the country of destination.

2.2.1. Weight up to 1kg - Warenpost International - Priority (tracked)
(Usual processing and delivery time 5-30 working days, occasionally up to twice as long if there are any restrictions in effect.)

For small packages (no 10"/12" vinyl) up to 1kg priority shipping with Deutsche Post is recommended as a cheaper option to DHL. This shipping option includes tracking and insurance up to 20 Euro, and does not require the recipient's signature.

2.2.2. Weight over 1kg (Insured shipping as DHL Parcel)
(Usual processing and delivery time: Economy 2-10 weeks, Priority 1-6 weeks)

Packages over 1kg and all 10"/12" vinyl orders have to be shipped insured by default. They are shipped with DHL, and the costs depend on the country of destination. DHL parcels include insurance up to 500 Euro.

As a customer you have the choice between Economy and Priority shipping, whereby Economy shipping is the slower but also much cheaper option.


3. Payment

Full payment for an order including shipping costs must be received by us before it can be shipped.

The following payment options are available:

- SEPA bank transfer (for customers from Germany and the European Economic Area)
- Sofortüberweisung (for customers from Germany and the European Economic Area)
- PayPal
- Visa
- Mastercard
- Apple Pay
- Unionpay

If applicable, you will be redirected to the website of your chosen payment provider upon checkout to finish the secure payment process. All submitted data is encrypted and neither visible to third parties nor stored anywhere in our system.

Should you wish to pay by SEPA bank transfer you will receive an email with our bank details and instructions on how to complete the payment process.

4. Discounts

We offer all customers 4% discount on retail orders if they reach a total of 50 Euro or more.
Apart from that, all orders of 50 Euro value or more will also get a free Northern Silence CD Sampler (while stock lasts).

Depending on the chosen payment option an additional discount is possible:

- SEPA Bank transfer:        4% extra discount (total: 8%)
- Apple Pay & Unionpay:  0% extra discount (total: 4%)
- Visa/Mastercard:             0% extra discount (total: 4%)
- PayPal:                              0% extra discount (total: 4%)

Information for dealers: No discounts are possible on wholesale orders.